Refund policy

🔁 Return & Refund Policy 
We want you and your pets to be happy with every order from Munchy Paws. If something’s not right, we’re here to help.
✅ Eligibility for Returns:
You can request a return within 30 days of receiving your order if:
The item is unopened, unused, and in its original packaging

The product is incorrect, damaged, or faulty upon arrival

Opened pet food or grooming items cannot be returned due to hygiene and safety.
🔄 How to Request a Return:
Email us at E- MAIL COMES HERE with your order number and reason for return

Our team will respond within 24–48 hours with next steps

Once approved, send the item back to the address we provide

Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

💸 Refunds:
Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds will be made to your original payment method.
If your refund is delayed or missing, please contact your bank first. Still need help? Reach out to us at E- MAIL COMES HERE

❗ Non-Returnable Items:
Opened or partially used pet food

Grooming items that have been used

Clearance or final sale products

 

💬 Need Help?
Our support team is  here to assist you.
 📧 Email: nfo@munchypaws.co.uk
 📞 Customer Care Hours: Mon–Fri, 9:00 AM – 5:00 PM (UK Time)